![]() ![]() You can still turn it on after the fact, but if a user hasn’t logged in after the policy was enabled, your admin account will not yet have permission to use the recovery keys. By turning it on before onboarding, you’ll ensure the recovery keys are securely enabled for your account for every employee. The policy can be turned on in the admin dashboard. With the right planning, you might even avoid it to begin with! Turn on the “Super Admin Master Password Reset Policy”.īefore you start onboarding employees, be sure to activate the policy that will allow you (and other admins, if designated) to administratively reset master passwords. ![]() ![]() One of the most common questions helpdesk staff hear is: “How can I reset my LastPass maste r password?!” Here’s how we recommend handling that question. We also discussed best practices for increasing employee satisfaction with the service. We shared our tips for reducing calls related to LastPass. In our recent LastPass Enterprise Master Class, we talked through some of the most common LastPass questions heard by our customers’ helpdesk teams. Either way, employees will undoubtedly come to you with questions and concerns. Or you might be part of a large helpdesk team. You might be the sole IT person wearing lots of hats. As you roll out LastPass, it’s important to feel confident in helping employees with their new password manager.
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